Phoenix VA Health Care System
We know that having a family member or friend in our hospital can be hard. To help, patients are given an Inpatient Handbook when they come into the hospital. The handbook has great information that can help you understand important things about the hospital stay. Be sure to ask to see the Inpatient Handbook when you visit.
If you are looking for a card or gift to share with your loved ones during their stay, our Retail Store is located on the first floor near the Chapel. It is open from 7 a.m. to 4 p.m. Monday through Friday and from 8 a.m. to 3:30 p.m. on Saturdays. It is closed on Sunday.
Cafeteria hours are from 7 a.m. to 3:30 p.m. Monday through Friday. It is closed on Saturdays and Sundays. However, there is a small vending area for frozen dinners, snacks, etc. on the north side of the cafeteria near the ATM.
Unfortunately we do not have flowers.
Families of patients are welcome at anytime on the wards or Community Living Center. Visitors of patients in the MICU and SICU may have limited intervals depending on care levels needed.
VA’s Provides Patient Centered Care
We welcome Veterans and their family and friends. VHA follows The Joint Commission guidelines concerning for patient’s rights:
- We respect the patient’s right to take part in deciding about his or her care, treatment, and services, and we include the family in those decisions.
- Family includes relatives and anybody else that you want to name.
- We allow a family member, friend or anybody else that you want to be with you during your stay to help and support you unless there are problems related to another person’s rights or safety, or your medical condition doesn’t allow for visitors.
- We will not discriminate based on any reason.
Phoenix VA Health Care System Business Hours
Our normal working hours are from 8 a.m. to 4 p.m. Monday through Friday and we closed Saturdays, Sundays and federal holidays.
VA General Visitation Policy
The medical center respects the patient's right to make decisions about his or her care, treatment and services, and to involve the patient's family in care, treatment, and services decisions to the extent permitted by the patient or surrogate decision-maker. "Family" is defined as a group of two or more persons united by blood, or adoptive, martial, domestic partnership, or other legal ties. The family may also be a person or persons not legally related to the individual (such as significant other, friend or caregiver) whom the individual considers to be family. A family member may be the surrogate decision-maker, as defined in VHA Handbook 1004.02, if authorized to make care decisions for the individual, should he or she lose decision-making capacity or choose to delegate decision making to another. The medical center allows a family member, friend or other individual to be present with the patient for emotional support during the course of stay. The medical center allows for the presence of a support individual of the patient's choice, unless the individual's presence infringes on other's rights or safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient's surrogate decision-maker or legally authorized representative. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.