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Phoenix VA Health Care System

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Radiology Department

Radiology Department

Phoenix VA Health Care System's Imaging Department offers a wide variety of advanced imaging services to meet our the needs of our Veterans. The department is fully digital and filmless to ensure timely and accurate results and reporting. Our clinical staff is comprised of board-certified radiologists and board-certified technologists and nurses who are all committed to providing extraordinary care with compassion to all Veterans. 
NOTE ABOUT SERVICE ANIMALS: Any person bringing any guide/service or program therapy animal into the facility must follow these guidelines:
  • Service or guide dogs will accompany the handler at all times unless doing so would either create a fundamental alteration, impede the treatment of patients, or the area has restricted access.
  • Areas off limits to service animals/guide dogs include, but may not be limited to:
    • Radiology procedure areas
    • Procedure and negative air pressure rooms
    • Areas where invasive procedures are being performed
    • Laboratory/Phlebotomy areas
    • Medication preparation areas
    • Decontamination, sterile preparation and storage areas
    • Food preparation areas
It is important to be aware that VA staff cannot take control of any service animal, cannot take the service animal to a kennel or boarding facility, and cannot attempt to board the service animal themselves on VA property. A service animal must be under the control of a handler or alternate handler at all times.

Requesting copies of Radiology Images and reports

Q: I want/need a copy of my imaging exam/report. Where do I go to request a CD copy?
A: Please note that the Phoenix VA Release of Information (ROI) Department cannot legally take a verbal request for the Release of Medical Information, and there is currently not a method to electronically submit the request. Therefore, for CDs and reports, Veterans must complete the 10-5345a or the 10-5345 form and mail, FAX, or hand deliver to the ROI Office:

Carl T. Hayden VA Medical Center
650 East Indian School Road
Phoenix, Arizona, 85012
Attention ROI Dept. / Mail Stop #136
Phone: 602-222-2619
FAX: 602-222-6495

All requests will be processed within 20 business days.

Q: Can the information be sent to a third party? What if the information is for my personal use?
A: Yes! For CD’s needed for Non-VA providers (Tri-West/Choice):   Request the CD directly from Tri-West by calling 866-606-8198.  Tri-West will then contact the ROI Office and the CD and report will be sent directly to the provider. For CD’s and reports for a 3rd party (law office, insurance company, outside provider, etc.), you can complete a 10-5345 form, and then mail, FAX, or hand deliver it to the ROI Office.  ROI will then process the request and ship the CD and records to the identified 3rd party. The 10-5345 forms are available at https://www.va.gov/vaforms/  
  • The 10-5345a form is for requesting records for Veteran for personal use is on the reverse side of this form.
  • The 10-5345 form for requesting records for a third party / outside provider is attached as a separate sheet to this page.
Q: How will I know when the information is ready for pick up?
A: If you request to pick up the CD/documents and include your phone number on the request, the ROI Office will contact you when ready for pick up. Veterans can contact the main ROI number 602-222-2619 and request a status check. ROI staff will return all messages within 24 hours or on the next business day. If the CD and documents are for personal use, the ROI office can mail it to the Veteran's home address. A signature will be required for delivery. UPS will only make 3 attempts and then return the CD to the ROI Office.

Q: What do I need to include on the request form?
A: On all forms, state exactly the type of exam you are requesting. Indicate the date of the exam and also if you need a copy of the dictated Radiologist report. Also be sure to include your phone number to ensure you receive a call telling you the disk and documents are ready. These requests can take up to 20 business days to complete. It is preferred to send documents/CD’s directly to providers to avoid lack of delivery confirmation signature returns.

Q: What else do I need to know?
A: If the Veterans study is completed after normal business hours or on a Saturday or Sunday, they should be given a copy of this information sheet with the attached forms and submit the appropriate form to the ROI Office. Veterans are encouraged to fill out the necessary forms in advance. Mail, Fax, or hand-carry the appropriate form to the ROI Office to avoid long wait times. The ROI Office is located on the first floor at the far right window in the Emergency Department. The ROI Office is open from 7:30 a.m. to 4 p.m., Monday through Friday. A mail drop box for these forms is also located in the ER waiting area.

Contact Info

Location

  • - Various locations

Contact Number(s)

  • 602-277-5551 Ext. 7611

Hours of Operation

  • 7:30 a.m. to 4 p.m.