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Phoenix VA Health Care System

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Laboratory-Outpatient

General Information:

At the conclusion of a clinic visit, the Medical Support Assistant will print for you a future appointment schedule called “Your Next Step of Care.”  If your provider ordered lab work, that paper will have your lab information under the header “LABORATORY STUDIES” -- NOTE: All lab orders must be placed in the computer by your provider. Your provider should tell you when they would like you to return for lab work. The actual day you return is usually not critical, but check with your patient care team (PACT) team before you leave if you have any questions. The paperwork will tell you if you need to be fasting and also contains your lab requisition order number(s). PLEASE bring your lab order number with you when you come to the lab.  That order number is in the VA computer, but your check-in process will be faster if you have your lab order number(s) with you.

If you do not need to fast, the best time to come to the lab is in the afternoon. We try to keep your wait time to less than 20 minutes, but a wait time may be as long as an hour during our busiest times (typically from 6-8am). Please plan accordingly. You can also go to any of the Community Based Outpatient Clinics (CBOCs) to have your blood drawn if that is more convenient for you. The blood at the CBOCs is transported to the main facility for testing. Note: There are some special tests that can only be drawn at the main campus.

Fasting Labs: Some tests (e.g. glucose, lipid panel, triglyceride) require fasting. It will say on your paperwork if the lab requires fasting, or your provider/team member will tell you to fast. If it says to fast, please do not eat or drink anything for 8-12 hours before you come to the lab. You may drink water only -- please check with your provider about what medications are OK to take while fasting.

Test results:

The lab strives to have routine work completed within the next business day and STATS done within one hour from the time the blood is brought to the main lab for testing. Specialized tests may take several days to a week to be completed (occasionally longer).

The lab staff is not able to tell you your lab results. The provider that ordered the test is responsible for providing you this information because they must interpret this information in relation to the rest of your clinical picture. Most lab results are also available in My HealtheVet. They will transmit three (3) days after the test results are available to the provider. It is best that the provider(s) discuss the lab results with you so that you can understand what it means in relation to your clinical history and current health status.

Patient concerns:

If you have an issue with anything during your visit to the lab, ask for the Lead Phlebotomist, Phlebotomy Supervisor or the Laboratory Manager (602) 277-5551, ext. 1-7895.  We want each and every visit to be a positive experience. Getting your blood drawn is not the most pleasant experience, but you should expect the staff to be proficient, helpful and polite at all times. We are thankful for your service to this country and you deserve our respect and assistance. There are pamphlets with our contact information available in the lab in case you have any further questions or concerns.

The Phoenix VA Laboratory strives to be a model of clinical and organizational excellence. Our mission is to provide quality care to our Veterans. Services are delivered in a timely and professional manner. The Laboratory is accredited by the College of American Pathologists (CAP) and the American Association of Blood Banks (AABB). The Laboratory is also inspected by the Food and Drug Administration (FDA) and the Joint Commission.

Hours and Locations:

Main Phoenix VA Hospital

  • Outpatient Laboratory: Located in the Ambulatory Care Clinic (ACC), room A2302, across from the elevators and Radiology on the 2nd floor.
    • Hours for the Outpatient Lab are 6 a.m. to 4:30 p.m., Monday-Friday. You do not need an appointment to come to the lab. It is first-come, first-served. After 4:30pm, you will be directed to go to the Inpatient Laboratory, which is open until 8pm.
  • Inpatient Laboratory: Located in the main hospital on the second floor near the B elevators.
    • Hours for the Inpatient Lab are 7 a.m. to 8 p.m., Monday-Friday. If you are scheduled for a clinic visit on the weekend, you can come to the Inpatient Lab between the hours of 7 a.m. to 8 p.m.
    • The Inpatient Lab is for ambulatory inpatients, STAT and special procedure tests. Please do not go to the Inpatient Lab for service on weekdays before 4:30 p.m. unless you have a STAT order or need a special procedure test and are directed to go there by a staff member.

Lab Hours for CBOCs:

  • Globe: Monday-Friday, 8-11 a.m. and 1-2 p.m.
  • Northwest: Monday-Friday, 7:30 a.m. to 2:45 p.m.
  • Show Low: Monday-Friday, 8 a.m.-11 p.m.
  • Southeast: Monday-Friday, 7:30 a.m. to 3:45 p.m.
  • Thunderbird: Monday-Friday, 7:30 a.m. to 2:30 p.m. (Closed 12:30-1 p.m.)
    • EXCEPTION: 1ST & 4TH Wednesday of the month, Open from 9 a.m. to 2:30 p.m.
    • 2ND Thursday of the month, Open from 9 a.m. to 2:30 p.m.

Contact Info

Location

  • ACC, 2nd floor

Contact Number(s)

  • 602-277-5551 Ext. 1-2848

Hours of Operation

  • 6 a.m. to 4:30 p.m.