Beneficiary Travel - Phoenix VA Health Care System
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Phoenix VA Health Care System


Beneficiary Travel

If you meet the criteria below, you may be eligible for mileage reimbursement or special mode transport (wheelchair or stretcher van) in association with obtaining VA health care services. Veterans are reimbursed for travel expenses directly into their bank accounts, through Electronic Fund Transfer. Electronic reimbursement provides significant savings to your time and ensures a safe and efficient way to receive payments. It also allows the VA to further embrace green initiatives and reduce the amount of paperwork involved. A claimant must apply either in person or in writing for payment of Beneficiary Travel within 30 calendar days after completing travel.

You may qualify if:

  • You have a service-connected (SC) rating of 30 percent or more, or
  • you are traveling for treatment of a SC condition, or
  • you receive a VA pension, or
  • your income does not exceed the maximum annual VA pension rate, or
  • you are traveling for a scheduled compensation or pension examination.

If you believe you qualify for Beneficiary Travel and would like to inquire further, go to the Beneficiary Travel window on the first floor of the Ambulatory Care Building.

Veterans who choose to report to this VA Medical Center but live closer to another VA facility will be reimbursed only for the distance from their home to the nearest appropriate VA medical facility that has the capability to provide the treatment that Veteran requires.

In order to be eligible for travel benefits a Veteran must actually be incurring an expense. Veterans using DAV or other VA methods of transportation are not eligible for Beneficiary Travel reimbursement. Should one or more Veterans travel together in a private vehicle, only the owner of the vehicle is actually incurring expenses and therefore is the only person entitled to travel reimbursement.

General Travel Reimbursement............................$0.415 (41.5 cents) per mile

Scheduled appointments qualify for round-trip mileage. Unscheduled visits may be limited to return mileage only.

Deductible (effective January 9, 2009)................. $3 one-way ($6 round trip)

Deductible requirement is subject to a monthly cap of $18. Upon reaching $18 in deductibles or six one-way (three round) trips, whichever comes first, travel payments made for the balance of that particular month will be free of deductible charges.

Direct Deposit

Starting May 31, 2016, Beneficiary Travel payments will be processed electronically.  This payment method change is being implemented at facilites nationwide. 

For further details about Direct Deposit, please see the Direct Deposit FAQ document

Annual Declaration and Certification:  Travel associated with non-pensioned, non-service-connected, and service-connected Veterans rated under 30 percent must have an updated means test completed on a yearly basis to determine eligibility for travel reimbursement or transportation.

For the traveler, VetRide and trip optimization with GPS are being used for:

  • Automating the program for Veteran Transportation Services (VTS)
  • Mapping all Veteran transportation by creating specific routes for the drivers.
  • Ensuring all Veterans are picked up in a timely manner.
  • Tracking all Veteran shuttles and improving safety.

Contact Info


  • ACC, 1st floor

Contact Number(s)

  • 602-277-5551 Ext. 7650

Hours of Operation

  • 8 a.m. to 3 p.m.