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Phoenix VA Health Care System

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Patient Concerns / Patient Advocate

The Patient Advocacy Program was established to ensure that all Veterans and the family members who are served in VHA facilities have their concerns addressed in a timely manner.  The Patient Advocate role is to act as a liaison for the Veteran with medical staff to communicate and help resolve concerns. This does not mean that a Patient Advocate can always provide the resolution one seeks.  If a Veteran’s expectations cannot be met, the Patient Advocate will explain why his or her desired resolution cannot be accomplished.  Patient Advocates can assist with issues regarding:

  • Staff Courtesy
  • Access and Timeliness
  • Health Care Decisions and Preferences
  • Coordination of Care
  • Physical Comfort
  • Patient Education
  • Family Involvement in Care
  • Risk Management
  • Medical Record Concerns
  • Eligibility Issues
  • Environmental Issues
  • Medical Center Regulations and Policies
  • Information
  • Compliments for staff

We want you to get the best care possible. Your treatment team is your first point of contact. This team includes your doctor, nurse, social worker, dietitian, pharmacist, chaplain, therapist, and other professionals who provide your medical care.

If you or your family member believes your concerns are not being addressed by your treatment team, you may contact a VA Patient Advocate. The Patient Advocate works directly with management and employees to help resolve your issues.

If you need help getting care or getting problems resolved, please contact the Patient Advocate Office in Bldg. 1, Room 1147 Monday – Friday between 7:30 a.m. and 4 p.m., or by calling (602) 222-2774.