Phoenix VA Health Care System
Schedule a VA Appointment
There are many ways for Veterans to make health care appointments.
- If you don’t have VA health care benefits, you can apply now. Apply for VA health care.
- If you’re having a medical emergency, please call 911 or call the Veterans Crisis Line at 1-800-273-8255, then press 1.
Schedule an Appointment
Follow the instructions on this page on how to make an appointment by phone at this facility.
VA now offers online appointment scheduling for some appointments. We hope to expand the number of VA facilities and types of appointments in the future.
If you have VA health care benefits, you can schedule your VA primary care appointments online if you:
- Are scheduling your appointment with a VA medical facility that accepts online scheduling, and
- Have had a primary care appointment at that VA facility within the last 2 years, and
- Have a My HealtheVet Premium account or DS Logon Premium account (used for eBenefits and milConnect)
With your online account, you’ll also be able to:
- Track the status of requests
- Send messages about requested appointments
- Get notifications about appointments
- Cancel appointments
Upgrade your Existing Accounts
VA Telephone Care
If you have a medical emergency, call 911.
Telephone assistance at the Carl T. Hayden VA Medical Center
VA Help Line: Telephone: 602-222-6550 (or toll-free in Arizona at 1-888-214-7264).
The VA Help Line is available 24 hours a day, 7 days a week. We may be able to take care of your problem over the phone so that you may not need to come to the medical center, we will answer your health care questions and provide you with information about your medications, and we also can assist you with changing or canceling a clinic appointment.
Canceling or Changing Appointments
If you cannot keep an existing appointment, please contact us as soon as you are aware you cannot make your appointment. This will allow us to reschedule you sooner as well as schedule one of your fellow Veterans who may be ill.
For a listing of your current appointments, please call the VA Help Line at 602-222-6550 (or toll-free in Arizona at 1-888-214-7264).
Please note: The VA Help Line operators can assist with appointments during normal business hours from 7:30 a.m. to 4 p.m. The pharmacy staff on their phone line as well during normal business hours. After hours calls are routed to nurses at the Greater Los Angeles VA for assistance.
To make your appointments more productive, we suggest that you arrive 30 minutes before your appointment and bring with you:
- All medications.
- Home blood pressure records.
- Diabetes diaries.
- All outside medical records, including those from other VA facilities.
- Any other information that may apply to your care.
Scheduling Appointments at the Community Based Outpatient Clinics:
For information on scheduling appointments at one of our Community Based Outpatient Clinics, please visit the clinic's Web page:
- Globe-Miami CBOC (Globe)
- Midtown CBOC (Phoenix)
- Northeast CBOC (Scottsdale)
- Northwest CBOC (Surprise)
- Payson CBOC (Payson)
- Show Low CBOC (Show Low)
- Southeast CBOC (Gilbert)
- Southwest CBOC (Phoenix)
- Thunderbird CBOC (Phoenix)
Information to Help You Decide about Where to Receive Your Care
VA has a regularly updated Access to Care website that provides useful information that can help you to decide the best VA location for you to receive your care. Before making an appointment, you can find out the following information for a VA location:
- Wait times for primary care, mental health, and some of the commonest specialties
- If same day services are available in primary care and mental health
- If Telehealth is available in primary care and mental health
- If it has an emergency room
- Facility contact information
- Veteran satisfaction scores
- Quality information comparing each VA and local area non-VA healthcare facilities
VA is committed to give Veterans the access to care they need, when they need it. When you’re planning your care at VA, you can rely on us to give you the information you need to make informed health care decisions.