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Phoenix VA Health Care System

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Local Patient Access Data

Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. To view this data, go to

VA Telephone Care 

If you have a medical emergency, call 911.

Telephone assistance at the Carl T. Hayden VA Medical Center
VA Help Line: Telephone: (602) 222-6550, or toll-free in Arizona at 1-888-214-7264.

The VA Help Line is available 24 hours a day, 7 days a week.  We may be able to take care of your problem over the phone so that you may not need to come to the medical center, we will answer your health care questions and provide you with information about your medications, and we also can assist you with changing or canceling a clinic appointment.

Canceling or Changing Appointments

If you cannot keep an existing appointment, please contact us as soon as you are aware you cannot make your appointment. This will allow us to reschedule you sooner as well as schedule one of your fellow Veterans who may be ill.

For a listing of your current appointments, please call the VA Help Line at (602) 222-6550, or toll-free in Arizona at 1-888-214-7264.

Please note:  The VA Help Line operators can assist with appointments during normal business hours from 7:30 a.m. to 4 p.m.  The pharmacy staff on their phone line as well during normal business hours. Afterhours the calls will be routed to nurses at Big Spring VA.

Appointment Tips

To make your appointments more productive, we suggest that you arrive 30 minutes before your appointment and bring with you:

  • All medications.
  • Home blood pressure records.
  • Diabetes diaries.
  • All outside medical records, including those from other VA facilities.
  • Any other information that may apply to your care.

Scheduling Appointments at the VA Health Care Clinics:

For information on scheduling appointments at one of our VA Health Care Clinics, please visit the clinic's Web page: