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Phoenix VA Health Care System

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Patient Aligned Care Teams (PACT)

The Phoenix VA Health Care System has adopted a new method of VA health delivery nationwide called Patient Aligned Care Teams or PACTs.  This system is more patient-centered and focuses heavily on quick and easy communication between patients and their health care providers.

Doctors, nurses and other health care and administrative professionals will form the teams which will each care for a group of Veterans who are VA patients.

In addition to improving communication between Veterans and their providers, VHA PACTs are also designed to make getting access to specialty care easier on the Veteran. When such care is needed, the PACT will work with the Veteran to schedule an appointment and then follow up with the Veteran and specialty provider to ensure continuous, effective, appropriate health care.

More than six million Veterans receive health care services at more than 1,500 VA locations across the nation.  At the Phoenix VA Health Care System we provide care to more than 80,000 Veterans at the main campus the Carl T. Hayden VA Medical Center and our seven outlying clinics.