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Phoenix VA Health Care System

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How VA Health Care Works for You

Choose a Facility

You have a choice of facilities where you can receive VA health care services including primary care, specialty medicine and surgery services, mental health care, etc. Primary Care is your gateway to VA health care.  We now call all primary care service “Patient Aligned Care Teams” or “PACT” for short. 

The Phoenix VA Health Care System includes the following facilities:

Carl T. Hayden VA Medical Center
650 E Indian School Rd.
Phoenix, AZ  85042

Community Based Outlying Clinics (CBOCs):

Globe-Miami VA Health Care Clinic
5860 S. Hospital Drive, Ste 111
Globe, AZ 85501-9449

Midtown VA Clinic
5040 N 15th Ave.
Phoenix, AZ 85015

Northeast VA Health Care Clinic
11390 E. Via Linda Rd., Ste 105
Scottsdale, AZ 85259

Northwest VA Health Care Clinic
Grand Avenue Professional Plaza
13985 W. Grand Avenue, Ste 101
Surprise, AZ 85374

Payson VA Health Care Clinic
903 E State Highway 260
Payson, AZ 85541

Show Low VA Health Care Clinic
5171 Cub Lake Rd., Ste C380
Show Low, AZ 85901

Southeast VA Health Care Clinic
3285 S. Val Vista Dr.
Gilbert, AZ 85297

Southwest VA Health Care Clinic
9250 W. Thomas Rd., Ste 400
Phoenix, AZ 85037

Thunderbird VA Health Care Clinic
9424 N. 25th Ave.
Phoenix, AZ 85021

You can call 1-800-554-7174 for an appointment to start care at any of these facilities. Or, an appointment will be offered to you, when you enroll through Eligibility and Enrollment. Choose the facility that is most convenient for you. This is called your preferred facility. Once you choose a facility, VA staff will provide you with information and help to schedule an appointment with your new PACT. 

Get Assigned to a Patient Aligned Care Team (PACT)

Your PACT can take care of most of your health care needs or refer you for specialty care as needed.

You will be assigned a primary care provider—a physician, nurse practitioner, or physician’s assistant—who is part of a PACT teamlet. The PACT teamlet also includes an RN care manager, a clinical associate (LPN or medical assistant) and a clerical associate, as well as pharmacists, social workers, dietitians, behaviorial health specialists, and other health professionals, and support staff all focused on working with you around your health care and well-being. The PACT teamlet staff are responsible for working with you to provide most of your care. 

The team will:

  • Build a partnership with you to promote your health and well-being
  • Provide or arrange for preventive health services, such as immunizations and screenings
  • Give you medical care, and coordinate your care with other providers
  • Educate you about healthy living habits, your health problems, and any treatment you may need and work with you to achieve the health care goals you choose

If You Need to See a Specialist

Your PACT will coordinate all care for you. If you need to see a specialist, your PACT will request a consult for you. The specialty care area will contact you about an appointment or the next step in your care. The PACT and specialty care team will work together to care for you.  

If You Live in More Than One Location or Travel a Lot

Once you are enrolled in VA health care, you are eligible for care at any VA facility. We encourage you to receive the majority of your care through your preferred facility and assigned PACT. Your assigned PACT will continue to help you and manage your primary care needs while you are traveling. When you plan extended travel outside your usual VA care area, please give your PACT and pharmacy:

  • A temporary address and phone number
  • The starting date and the expected date of return

Routine prescription refills can be sent to you at your temporary address.  Be sure to allow time (approximately two weeks) for the refills to arrive at your temporary address by mail.

Fee Basis Care

In certain circumstances, your VA medical center may pay for care you receive from a non-VA provider. This can happen if:

  • The services you need are not available in VA
  • The services are available in VA, but at a great distance from your home

Services provided by community vendors at VA expense must meet the VA’s quality standards and must be authorized in advance.

Information about payment for Non-VA services can be found at this VA website link.