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Phoenix VA Health Care System

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News, Events & Media Home

Welcome to the Phoenix VA Health Care System Online Newsroom. The PVAHCS Public Affairs Officer can be contacted at 602-222-2667 (office) (after hours at 480-476-4811 (mobile)).  

For legislative requests, please call 602-222-2658 or 480-476-4811.

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The PVAHCS Public Affairs Office provides support and assistance as follows:

  • Responding to media queries.
  • Providing subject matter experts.
  • Scheduling and coordinating interviews.
  • Fact sheets and statistical information.
  • PVAHCS photos, video and logos.
  • Information about VA-related outreach and events.
Note: Communicating with the public and other stakeholders about the exceptional health care we provide to Veterans is vital to the work we do. To that end, we make every attempt to assist news media in their efforts, to provide access to our facilities, and to make expert resources available. Our top priority, however, is protecting the privacy and security of the patients we serve.

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Media Guidelines
The following guidelines can assist you in arranging interviews, video sessions or photo opportunities.
  • Please contact the Public Affairs Office to arrange all interviews with Phoenix VA staff.
  • Advance notice of on-site interviews is necessary so staff can arrange locations and appropriate sources for your story.
  • As mentioned above, our main priority is patient privacy and adherence to HIPAA regulations. Beyond that, our goal is to help you get the information you are looking for, help coordinate shoot locations, ensure interviews go smoothly, and be available to provide supplementary information or help accomodate additional requests. To that end, a member of the Public Affairs staff will accompany all media, film crews, photographers, etc. while they visit our facilities. 
  • Media access may be limited or denied to any area of a facility at the discretion of the medical center director, a patient's health care team or individual physicians.

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Patient Condition Reports
We are responsible for protecting the privacy and confidentiality of our patients and patient information. The Health Insurance Portability and Accountability Act of 1996 (HIPAA) governs privacy standards for health care information. If a patient has agreed to be listed in our hospital directory, we can provide a one-word condition after the patient’s correct first and last name, including exact spelling, are provided.

Patient conditions are as follows:

  • Undetermined – Patient awaiting physician and/or assessment.
  • Good – Vital signs are stable and within normal limits. Patient is conscious and comfortable. Indicators are excellent.
  • Fair – Vital signs are stable and within normal limits. Patient is conscious but may be uncomfortable. Indicators are favorable.
  • Serious – Vital signs may be unstable and not within normal limits. Patient is acutely ill. Indicators are questionable.
  • Critical – Vital signs are unstable and not within normal limits. Patient may be unconscious. Indicators are unfavorable.
  • Deceased – Death status can only be confirmed only after next-of-kin has been notified. Official information on cause of death or additional information will be referred to the county medical examiner’s office. Patients have the right to restrict certain disclosures at any time. If they do, we can no longer provide additional updates.

If a patient has opted out of our directory or chooses not to have a condition released, staff will not be able to provide a condition update or even acknowledge the individual is a patient. Our response will be “I have no information available for a person by that name.”

Contact

PVAHCS Public Affairs Officer
ACC. Room A0301
602-222-2658
prphoenix@va.gov

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