Phoenix VA Outpatient Clinic - Phoenix VA Health Care System
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Phoenix VA Health Care System

 

Phoenix VA Outpatient Clinic

Facility Photo
Rendition of completed Phoenix Outpatient Clinic

 

Spring 2022

The Phoenix VA Outpatient Clinic is a new state-of-the-art facility located at 400 N. 32nd Street, in the Gateway Neighborhood of Phoenix, Arizona. The new facility will consist of approximately 203,000 net usable square feet of clinical space and approximately 1,370 parking spaces. The new facility will enhance the Phoenix Veterans Affairs Health Care System outpatient services by decreasing wait times, improving workload and space gaps as identified in the Strategic Capital Investment Planning (SCIP) process and providing primary care exam room configuration in accordance with the Patient Aligned Care Team model to meet projected demand for services. Clinical services include Primary Care, Mental Health, Specialty and ancillary services.

The Phoenix VA Health Care System is responsible for providing health care and other services to the Veterans in Maricopa, Pinal, Gila and Navajo Counties in the State of Arizona. The Veteran enrollees are projected to continue to grow over the next 20 years. It will provide much needed outpatient space to consolidate Primary Care and Outpatient Mental Health services to decompress the Carl T. Haden VA Medical Center to allow expansion in specialty services.

Location:
400 North 32nd Street (32nd and East Van Buren Street)
Phoenix, Arizona 85008


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Frequently Asked Questions:

What is the new Phoenix VA Outpatient Clinic (OPC)?
The Phoenix Outpatient Clinic is a new state-of-the-art facility located at 400 N. 32nd Street, in the Gateway Neighborhood of Phoenix, Arizona. The new facility will consist of approximately 203,000 net usable square feet (NUSF) of clinical space and approximately 1,370 parking spaces. The new facility will enhance the Phoenix Veterans Affairs Health Care System outpatient services by decreasing wait times, improving workload and space gaps as identified in the Strategic Capital Investment Planning (SCIP) process and providing primary care exam room configuration in accordance with the Patient Aligned Care Team (PACT) model to meet projected demand for services. Clinical services include Primary Care, Mental Health, Specialty and ancillary services.

Why are we building a new facility?
The Phoenix VA Health Care System is responsible for providing health care and other services to the Veterans in Maricopa, Pinal, Gila and Navajo Counties in the State of Arizona. The Veteran enrollees are projected to continue to grow over the next 20 years. In addition, as the Veterans we care for continue to age the demand for health care services will growing at an even greater rate. The Phoenix Outpatient Clinic will provide much needed outpatient space to consolidate Primary Care and Outpatient Mental Health services to decompress the Carl T. Haden VA Medical Center to allow expansion in specialty services.

The existing Primary Care Services provided at the Emerald and Academic Clinics (located at the hospital), Midtown CBOC and Thunderbird CBOC will be relocating to this new facility. General Mental Health will be able to provide mental health services now to this patient population at the same site. The size of OPC’s provides the needed space to expand care to more patients. The design and services will improve patient satisfaction in our Veterans’ experiences. The state-of-art equipment and facility design will allow the staff to work efficiently in their new environment.

Where will the new facility be located?
The new OPC is located within five miles of the Phoenix VA Health Care System’s Carl T. Hayden VA Medical Center. The address is 400 North 32nd Street. It is located at the northwest corner of 32nd and East Van Buren Streets.

What services will be provided in the new facility?
The OPC will consist of Primary Care and Primary Mental Health Services along with the ancillary services of the Patient Aligned Care Team model of Clinical Nutrition, Social Work and Clinical Pharmacy. Imaging services will be located on site and include general X-ray, Computerized Tomography (CT) scan, Radiographic Fluoroscopy, Ultrasound and Magnetic Resonance Imaging (MRI). A dispensing Pharmacy is also located on site. The laboratory specimen collection will be on-site with all testing to be performed at existing VISN22 laboratories. A Specialty Clinic is planned on the 1st level to provide select Specialty Services offered via Clinical Video Tele-Health. In addition, the OPC includes a Veterans Resource Center, Education Conference rooms and a canteen that will offer ‘grab and go’ food offerings along with a retail sale.

What are some of the unique features that will be in the new facility?
The Primary Care and Mental Health Clinics were designed using the most recent VA Design criteria for Patient Aligned Care Teams (PACT) designs. The new design criteria represent a significant change in the VA’s approach to the environment of care for the delivery of Primary Care Services with transformation of care to PACT, a Veteran-centric, medical home model of care.

Every major circulation path has access to daylight, allowing patients and staff constant connection to the outdoor landscape. Intuitive wayfinding concepts were incorporated to both the exterior site and the interior to facilitate and reinforce circulation patterns. The daylight concept is further introduced into the staff area by included skylights and lightwells that bring additional exterior light into the workspace on the upper levels. 

The exterior building design incorporates high performance and energy efficient systems such as Low-E glass systems and Single Skin metal panels will provide a clean and contemporary aesthetic. The eastern façade includes an integrated sun-shading system to efficiently and economically manage the heat gain and provide a comfortable experience for patients and staff.

When is the facility anticipated to be completed?
Building construction is scheduled to be completed on December 7, 2021. And the clinic is anticipated to be operational in late Spring 2022.

How many employees do we anticipate hiring for the new facility?
We anticipate transferring approximately 300 existing staff and hiring an additional 200 staff to meeting the projected workload demand for this new clinic. 

What is going to happen to the current facility when the OPC opens?
With the Primary Care and Primary Mental Health Clinics opening at the new Phoenix OPC, continued decompression of the Carl T. Hayden VA Medical Center campus will continue to improve the Inpatient setting and Outpatient Specialty Medicine and Specialty Surgery space, including the Procedural areas.

Will there be additional parking to accommodate the new facility? Is the parking secure?
1,370 parking spaces will be added to accommodate Veterans, visitors and staff at the new facility. 500 spaces are dedicated for staff in a segregated and secured parking lot. The additional 873 spaces are available for Veterans and visitors and is entirely enclosed by an 8’ perimeter fence.

Will public transportation accommodate the new facility?
The Valley Metro bus lines #3 (stop is located on Van Buren) and #32 (stop located on 32nd) that have stops near the OPC. There is also the Valley Metro Light Rail station located at 32nd Street and Washington Street.

Is there Emergency Department at the OPC?
Emergent or urgent care is not provided at this location. There are no emergency services located at the OPC.



 

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