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Phoenix VA Health Care System

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Phoenix VA participates in national homeless count

Phoenix VA employees walk downtown Phoenix to identify homeless Veterans.

Phoenix VA employees walk downtown Phoenix to identify homeless Veterans for the U.S. Department of Housing and Urban Development's annual effort to estimate the number of homeless Americans, including Veterans.

By Macario Mora
Friday, February 9, 2018

Phoenix VA Community Resource and Referral Center employees participated with local, state and federal agencies Jan. 23 in the U.S. Department of Housing and Urban Development’s annual effort to estimate the number of Americans, including Veterans, who are without safe, stable housing.

“It’s part of our continuum of care to canvas the community for any Veteran, so they can identify trends and areas where they need to focus resources for funding,” said Jeff Willgale, Health Care for Homeless Veterans coordinator. “A continuum of care is a group of local organizations and government agencies that work together and collaborate to see how best to use resources. The national VA has really been pushing, encouraging and advising the VAs across the nation to collaborate with their continuums of care. This is one of the many strategies we’re already doing to find homeless Veterans.”

The CRRC sent teams to strategic locations throughout the Phoenix Metropolitan Area. Michal Welsh, Phoenix VA Health Care System associate director; Anthony Irby, Veteran Benefits Administration Veteran service representative; and John McVade, CRRC social worker, began their day at 4 a.m. talking to homeless Veterans in downtown Phoenix near the Central Arizona Shelter Services.

“Conducting the Point-in-Time count was certainly a humbling experience to see the plight so many are suffering,” Welsh said.

Clipboards and flashlights in hand, the team moved through one of Phoenix’s most densely populated areas of homeless talking to Veterans and asking them if they needed immediate attention while providing them a list of resources. McVade and Irby made continuous trips throughout the day to bring Veterans back to the CRRC.

Penny Miller, CRRC coordinator, said the CRRC is the hub for the Veterans’ homeless program, and acts as the entry point for any Veteran in need of prevention services. Her team works with outside agencies 365 days a year to help identify Veterans in need. The outreach teams are comprised of a peer, formally homeless Veteran, and an addiction specialist or social worker who engages with homeless Veterans.

“The peer sometimes has lived in that Veteran’s shoes,” Willgale said. “One of the things the peers do is help the Veteran identify the barriers that are blocking them from coming in the door or getting permanent housing.”

Willgale said it’s difficult finding homeless Veterans, but the Phoenix VA and their continuum of care has developed a system to identify any Veteran utilizing non-profit, local, state or federal homeless programs.

“Anytime a Veteran comes into our community partners’ door and registers we can see where they are using community resources,” Willgale said. “Then, the CRRC can dispatch a team to those areas and do outreach in those areas to find the Veteran.”

The CRRC is specifically designed to engage Veterans with peers and has employment, medical, mental health and addiction services onsite for Veterans. Community partners are also onsite throughout the week to offer their services.

Veterans are identified as a special population among homeless by HUB. There were 553,742 homeless in the 2017 count, and 9 percent of them were Veterans.

“We are winning the fight with the staff that do this work every day,” Welsh said. “They are amazing, dedicated and so caring. This is such an important outreach event.”

To learn more about the VA Homeless Veterans program, please visit:


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