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Phoenix VA Health Care System

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Contact the Phoenix VA Health Care System

Phoenix VA Health Care System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services.

Admissions to Community Hospitals

  • Anyone wanting to report an ER visit or admit to a community hospital should call the numbers below based on time and date of the week.
    • Monday - Friday 0730-1600: (602) 277-5551 then dial ext, 1-5088 or 1-2931 (connects you to Fee)
    • After Hours/Weekends/Holidays: (602) 277-5551 then dial ext, 1-2621(connects you to the Administrator on Duty)
  • A message can be left on voicemail if staff are unavailable to answer call as it comes in.

Appointments and Scheduling

  • To schedule an appointment, please visit our appointments page, My HealtheVet, or you may call the VA Help Line at (602) 222-6550 (toll-free in Arizona at 1-888-214-7264) .

Billing and Collections

  • If you have any questions about billing, please call us at (602) 277-5551 (toll-free 1-800-554-7174), then dial ext. 3072.   For more information, visit the Copays and Charges Web site.

Caregiver Support Coordinator

  • Linda Herrly MSW, LCSW (602) 277-5551, ext. 7777

Community Mental Health

  • Todd Dahl, (602) 277-5551, ext. 7887

Compensation and Pension

  • To speak with someone in compensation and pension, call the medical center at (602) 277-5551 (toll-free 1-800-554-7174), then dial ext. 5804.


  • For questions regarding your eligibility or enrollment, please call us at (602) 222-6508, (or call the medical center toll-free at 1-800-554-7174, then dial ext. 6508). For more information, visit the VA Health Care Eligibility Web site.

Freedom of Information Act (FOIA) / Privacy Officer

Homeless Vet Coordinator

  • Community Resource & Referral Center, (602) 248-6040
    1500 E. Thomas Rd., Phoenix, AZ
  • Open from 7:30 a.m. to 4:30 p.m., Monday through Friday.
  • Walk-ins welcome!

Human Resources Management Services

  • Our 24-hour Job Line is available at (602) 222-2703, or you can visit our Careers page. 
    To speak with someone in our office, please call (602) 277-5551, ext. 7594.
  • Our address is:
    4001 N. 3rd Street, Suite 310
    Fairmont Building
    Phoenix, AZ 85012

Inquiry Routing and Information System

  • VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

Military Sexual Trauma (MST)

MyHealtheVet - Local Help / Authentication

If you receive care at our facility and are a having difficulty creating or registering a MyHealtheVet account, one-on-one assistance is available in room 1109. Please contact your MyHealtheVet Coordinator Victoria Reyes between the hours of  8 a.m. to 4 p.m, Monday through Friday (excluding federal holidays).  Outside of regular hours, call and leave a message giving your name and phone number and we will contact you the next business day.

News Media

  • Members of the news media should contact Paul Coupaud, Public Affairs Officer, by email at, by phone at (602) 222-2667 (after hours: (480) 433-7516), or visit our news room page.

Patient Advocate

The Carl T. Hayden VA Medical Center has a team of highly-skilled patient representatives who are eager to assist if you have a compliment, complaint, or issues with which you need assistance. The patient representatives:

  • serve as liaisons between patients and the medical center and act on the patient's behalf.
  • help patients understand their rights and responsibilities.

Please contact one of our representatives at (602) 222-2774, or you may visit them at our medical center on the first floor the ACC across the hall from the Turquoise clinic. Their fax number is (602) 222-6489. 

Your complaint will not compromise your right to current or future care. Your concern will be handled in a private and confidential manner. Your questions, concerns and suggestions for improved care and service are always appreciated.  For more information, visit our Patient Concerns page.


  • The Outpatient Pharmacy can be reached at (602) 222-6598 (toll-free in Arizona at 1-800-359-8262). Visit our Pharmacy page for more information.


  • For questions regarding the privacy and security of information kept by our facility, please contact the Privacy Act / FOIA Officer, Mary Monet, RHIA, at (602) 277-5551 (toll-free 1-800-554-7174), then dial ext. 2342 or by email at Freedom of Information Act requests can be e-mailed as well.  For more information, visit the Privacy Policy Web site.

Release of Information

  • Our Release of Information office is who you will need to contact to get information from your medical record.  It is located in Room 104E on the first floor of Building 1 at the medical center, near the Emergency Room. If you need to get information from your medical records, please call the medical center at (602) 277-5551 (toll-free 1-800-554-7174), then dial ext. 2619.  For more information, view our Release of Information brochure.

Suicide Prevention Coordinator

  • If you are in crisis, please call the VA Crisis Line at 1-800-273-8255 and Press 1.
  • You can also send a text message to 838255 or enter a live chat online.
  • The Suicide Prevention Program Coordinator at the Phoenix VA is Rafal Wojcik, (602) 277-5551, ext. 1-5582

Tobacco Cessation

  • The Local Tobacco Cessation Program Coordinator is Dr. Lisa Burgess. She may be reached at (602) 222-6414 (toll-free 1-800-554-7174, then dial ext. 1-6414 or ext. 1-5272).  For more information, visit the National VA Smoking Cessation Web site.

Transition & Care Management Program / Returning Veterans

  • Program manager: Cara Garcia, LCSW, (602) 277-5551 (toll free 1-800-554-7174), ext. 3950

VA Help Line

  • Please contact our VA Help Line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.
  • Within Phoenix metro area: (602) 222-6550
  • Toll-free in Arizona:  1-888-214-7264
  • If you are sick and wish to speak to a nurse, press 3.

Veterans Justice Outreach Coordinator

  • Penny Miller, LCSW, (602) 277-5551 ext. 1-6965.

Women Veterans Health Program

  • If you have any questions regarding the Women Veterans Health Program, please call the medical center at (602) 277-5551 (toll-free 1-800-554-7174), then dial ext. 1- 6764 to reach Kristen Nordquist, LCSW, Women Veterans Program Manager.  To make a women's health appointment, please call (602) 277-5551, ext. 1-6359.  For more information on VA's Women Veterans programs, benefits and services, visit the VA Center for Women Veterans Web site.



Phoenix VA Health Care System
650 E. Indian School Rd., Phoenix, AZ 85012-1892