Deferred Co-Pay Billing

VAPHXHCS wants to keep you abreast of this upcoming change that was part of the nation's relief response to the COVID-19 pandemic so you can plan accordingly.
There are many options and resources for Veterans in the brief article below.

Suspension of Veteran VA medical care debts during COVID-19 scheduled to end in December

Veterans should be aware and plan accordingly that the current suspension of VA collection actions and extension of terms of previous repayment agreements is scheduled to end December 31, 2020.

VA stopped sending monthly billing statements for medical care debt starting April 6, 2020. This change followed the President’s April 2 announcement that was part of the nation's relief response to the COVID-19 pandemic. In addition, all actions on debts owed to VA in the form of copayments under the jurisdiction of the U.S. Department of Treasury were suspended.

With the conclusion of the mandated deferral, VA plans to begin billing Veterans in January 2021 for those postponed copays.

In January, Veterans should receive a patient statement that includes new copay charges for any care or prescriptions from April 6, 2020, through December 31, 2020, and any unpaid copays from before April 2020.

Veterans are not required to make payments until after December, but they can make them now if they want. How do I pay my VA copay bill?

Veterans can pay their bill in any of these 4 ways:

Online

Pay directly from your bank account or by debit or credit card on the secure Pay.gov website.

By phone

Call the VA at 888-827-4817. Be sure to have your account number ready.

By mail

Send your payment stub, along with a check or money order made payable to "VA," to the address below. Be sure to include your account number on the check or money order. 

Department of Veterans Affairs
PO Box 94413
Cleveland, OH 44101-4413

In person

Visit your nearest VA medical center and ask for the “agent cashier's office.” Bring your payment stub, along with a check or money order made payable to “VA.” Be sure to include your account number on the check or money order.

The agent cashier can look up your billing information; just bring a photo ID card.

 

Phoenix VA Medical Center

Agent cashier's office, ACC Bldg. 1st floor (open M-F, 8 a.m.-4 p.m.) next to Turquoise clinic.

650 E. Indian School Rd 

Phoenix, AZ 85012

 

Click THIS LINK for other details and answers about…

• how to dispute your copay charges;
• and how to request financial hardship assistance.