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Phoenix VA Health Care System

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The Phoenix VA Health Care System pharmacy processes over 4000 prescriptions daily. Many of these prescriptions are filled by the Central Mailout Pharmacy (CMOP). Prescriptions may be refilled by phone or the Internet using My HealtheVet.

Services Offered:


  • Outpatient Pharmacy, 1st Floor Ambulatory Care Center (no pharmacist at CBOCs)
    • Monday - Friday, 8 a.m. – 6 p.m. (Except federal holidays).
    • Saturday: 9 a.m. – 3:30 p.m. for Emergency Department patients only
    • Closed Sunday

New Federal rule for Hydrocodone Combination Products began Oct. 3, 2014.

Read the patient letter to learn more!

Automated Refill Line

An automated refill line is available for all Phoenix VA Healthcare System patients. Please call one of the following numbers —

  • 602-222-6598 calling from within Phoenix area
  • 1-800-359-8262 calling from outside Phoenix

Refills are NOT sent automatically. If you are using the automated refill line, all refills should be ordered at least ten days prior to when the refill is due to ensure prompt processing and delivery time.

Read the Understanding Your Medications brochure for more information.

Internet Refill

Prescriptions may also be filled online using VA's My HealtheVet program. You will need a user ID and password to log in. If you do not have one, you can easily get one by creating your personal profile.

To request additional fills of Controlled Substances, you will need to call in for a new prescription (renewal) more often. For your convenience you may use the Controlled Substance Voicemail to leave your request. A note is send to your VA provider for review:

  • 602-200-2378  - controlled substance only line

Refills at Phoenix VA Healthcare System Pharmacy

All Veterans are encouraged to refill their prescriptions by phone or Internet using My HealtheVet.

Track your refills online - Get information about MyHealtheVet Prescription Tracker!

Dual Care

Being followed by a non-VA provider but requesting medications through the VA pharmacy? This is called “Dual Care”. Please see the requirement here.

Drug Information

You can get information about any prescription you may be taking by going into My HealtheVet.

Dispose Medication Correctly

Unused medications DO NOT go in the garbage, in the toilet, or down the drain. Learn how to dispose of your medications properly.

(NOTE: All of the above services, except for the inpatient pharmacy, are closed on all weekends and federal holidays.)

Contact Info


  • Outpatient Pharmacy, 1st floor, Ambulatory Care Bldg

Contact Number(s)

  • (602) 222-6550 or 1-888-214-7264

Hours of Operation

  • Monday - Friday, 8 a.m. - 6 p.m.

Contact Info


  • Building 1, Room A1215

Contact Number(s)

  • 602-222-6598

Hours of Operation

  • 8 a.m. to 6 p.m., Monday-Friday
    9 a.m. to 3:30 p.m., Saturday, for Emergency Dept. patients only