How to Become a Patient / Health Care Eligibility
Contact our local eligibility office or visit the VA Health Care Eligibility Web site for information on how to become a patient of the Phoenix VA Health Care System.
Appointments
Eligible Veterans should contact the VA Medical Center to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another Veteran during that time. Let us help you reschedule or cancel your appointment.
About My Visit
Directions, parking, maps and patient and public transportation information is available on our Driving Directions page.
We want to assist you in learning more about your condition, how to live a healthly lifestyle, and ways to self-manage your own health. A number of patient education resources are available to you at no cost, including references available via My HealtheVet. Visit the Patient Education page for more information.
Prepare for a Medical Procedure
Customer Service
If you have a customer service question, complaint, suggestion or compliment, please contact our Patient Advocates or visit our Patient Concerns page.
Pharmacy
For information about our pharmacy or medications you have been prescribed, please visit our Pharmacy page.
Billing and Insurance
For questions about billing or insurance, please contact our local office or visit the Copays and Charges Web site.
Release of Information
For questions about how to get information or copies of your medical records, please contact our local office or view our Release of Information brochure. 
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