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You have the right to present concerns pertaining to patient care and safety at all Phoenix VA Health Care System locations including our VA Health Care Clinics (outpatient clinics). These concerns should be directed to the manager of the service or department that is providing such care. If you are unsure of whom to contact, any employee can direct you to the appropriate supervisor. Should it appear that your concern is irresolvable at this level, you may contact the Patient Advocate located on the first floor of the medical center, or by calling (602) 277-5551, ext. 7394 or 6172.
Any individual with a concern about patient / resident care and safety in the hospital should contact the hospital management. If your concern cannot be resolved through the facility, you may contact VA Health Care - VISN 18 in writing at:
Network Office VISN 18 (10N18)
6950 E. Williams Field Rd.
Mesa, AZ 85212
If at any time you feel that hospital management has not addressed or resolved the concern, you may contact the Joint Commission at the following address:
Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Or, you may contact them by calling (800) 994-6610 or on line at http://www.jointcommission.org/.
The Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided.
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